We take pride in taking some extra steps to make our customers happy. If we don't have the books they are looking for, we try our best to find them. We contact our list of fellow Independent Book Shops and see if they have what we are looking for. If we sell a book for them, great.

We don't consider these Book Shops as competition, rather more like team members in providing great customer service.

We have several customers who don't feel comfortable ordering from an online service, so we often order for them. If something goes wrong ... we deal with it, making their transaction as easy as possible.

It is not a moneymaking concept, but it is a very good customer service concept